Questions
Restoration FAQ
The things Charleston-area homeowners ask us most — about coverage, response time, mold, and cost.
Common questions
Answers before you call
Do you serve my town?
We cover the Charleston Tri-County — Charleston, Mount Pleasant, North Charleston, Summerville, Goose Creek, the islands, and the surrounding Charleston, Berkeley, and Dorchester county communities.
How fast can someone respond to an emergency?
Water and storm damage run as emergencies on a 24/7 line. The faster extraction and drying start, the less damage and mold you're left with — in this climate that clock is measured in days, not weeks.
Do you work with insurance?
Yes. Most water, storm, and fire losses are insurance claims. We document the damage with photos and moisture readings in the format adjusters expect, and coordinate directly with your carrier on covered claims.
Why is mold such a big problem in Charleston?
Heat, humidity, a high water table, and housing that ranges from pre-1900 downtown homes to tightly built new construction — all of it keeps indoor moisture high. Mold is the most-searched restoration problem in the Charleston area, which is why fixing the moisture source matters as much as removing the growth.
What does restoration cost?
It depends on the size of the affected area, how long moisture has been present, and whether it's a covered insurance claim. We give a clear written assessment before work starts — no surprise charges.
Get help fast
Tell us what happened
Water, mold, fire, or storm damage — send a few details and we'll call you back to assess it. For active emergencies, calling is fastest: (843) 825-9092.
- 24/7 emergency response for water & storm emergencies
- We document everything for your insurance claim
- Serving all of the Charleston Tri-County
What happens when you reach out
- Tell the 24/7 line (or this form) what happened and where — two minutes.
- We call you back fast to talk it through and set the on-site visit.
- Assessment first, in writing — work starts only when you say go.